June 10, 2020
Dear Gooseberry Point and Lummi Nation Customers: this letter is to notify you that we will cease providing television services effective July 31, 2020. This is ONLY television services, our internet will not be impacted. We are hoping to give everyone adequate notice to switch to another provider if available, or to make a switch to a smart tv in order to utilize streaming television services. (Most televisions sold today are already smart TV streaming enabled.)
We did not come to this decision lightly, we have done our utmost to continue television for as long as possible, however recent changes to market conditions are the straw that broke the camels back. As the costs to retransmit signals increased year after year, we have been subsidizing television with our internet services. Now as we see an impact to our internet revenues, we can no longer put off the decision to end services. We are truly sorry for anyone who feels negatively impacted, and will do our best to provide information to make a switch to another option as easy as possible.
Please visit our website for information on various streaming services, how to set them up, and so on, at http://www.sanjuancable.com – If you do choose to switch to streaming over our internet services, our standard plan is adequate to stream Netflix, have a TeleHealth appointment, attend a Zoom meeting, and so on. Our premium plan is better for households with multiple people connecting multiple devices and streaming multiple things at the same time.
It is our understanding that the Lummi Nation has made the decision to build a sovereign network. The initial phase of this is underway, and is impacting the most densely populated area of our current customer base. It is our current understanding that residents who have the new wireless services being installed by Native Networks CAN still use our services if they choose. It is also our understanding that nobody is required to accept Native Networks services, however those are questions that should be directed to the Lummi Nation, as this is not up to us. For customers who do wish to keep our service, we will continue to offer broadband speeds at our current rates.
When we bought the television system in 2011, there was no internet available. Since that time, we have put every dollar made back into system improvements, and expanding our coverage, since we believe access to broadband services is imperative in any community. Ray has a 30 year background in “last mile services”, which is expanding to previously unserved or underserved areas. We are very proud of the commitment and dedication with which we did that very thing from 2011 (no internet services) to now (over 450 residents currently online and service available today to more than 1100 households.)
That said, we understand the Lummi Nation’s desire and right to have a sovereign system, and we intend to do our best to find ways to work with Lummi Nation as they make these changes. To be clear, we are not ceasing operations: we will continue to offer the best broadband services we are capable of, for as long as we have the ability to do so. These are circumstances entirely outside of our control. We have truly enjoyed the relationships we have built with our customers, and we thank you for the years of support.
Sally & Ray Poorman, Owners
Alex Draper, Field Technician
Tierney Owens, Office Manager/Accounting